Privacy Policy
Last Updated: 15 March 2025
Welcome to Docsta! Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
- Personal Information: Name, phone number, email, date of birth, and medical preferences.
- Appointment Details: Doctor preferences, appointment dates, and booking history.
- Payment Information: Payments processed via Razorpay (we do not store card details).
- Technical Information: IP address, browser type, device data, and cookies for better experience.
2. How We Use Your Information
- Facilitate doctor appointments and clinic management.
- Process payments securely via Razorpay.
- Send appointment confirmations, reminders, and updates.
- Enhance platform functionality and ensure legal compliance.
3. Data Security
We use SSL encryption and secure third-party integrations. However, no online transmission is 100% secure.
4. Payment & No Refund Policy
- All payments are processed securely via Razorpay.
- Payments for doctor appointments are non-refundable.
- For cancellations or rescheduling, contact the respective doctor or clinic.
- Docsta is not responsible for refund requests.
5. Third-Party Services
We share necessary data with trusted third parties like Razorpay for payments and clinics for coordination. We do not sell or rent your data.
6. Cookies & Tracking
We use cookies to enhance performance. You can manage cookies in your browser settings.
7. Your Rights & Choices
- Access, update, or delete your personal data.
- Opt-out of promotional emails and notifications.
- Request data deletion as per applicable laws.
8. Changes to This Policy
We may update this policy periodically. Changes will be posted with the updated date.
For any concerns, contact us at support@docstahealthcare.in.